Refund Policy

Whalli is committed to ensuring your satisfaction. This policy sets out the conditions under which a refund may be granted.

Under Article L221-18 of the French Consumer Code, you have 14 days from the date of subscription to exercise your right of withdrawal, without giving any reason.

However, in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised if you have started using the service before the end of the 14-day period and have expressly waived this right at the time of subscription.

To exercise this right, contact us at hello@whalli.com quoting your order number.

Subscriptions are billed at the start of each period (monthly or annual). Upon cancellation, access remains active until the end of the already-paid period.

No prorated refunds are granted for the remaining unused period, except in the following cases:

• Exercise of the right of withdrawal within 14 days (if applicable);
• Prolonged and unintentional service interruption (outage exceeding 72 consecutive hours attributable to Whalli);
• Double billing or documented technical billing error.

Credits that have been consumed (used for generations, conversations or other services) are non-refundable, except in the event of a proven technical error on the Platform.

Purchased top-up credit packs may be refunded for the unconsumed portion, upon request made within 14 days of purchase, and only if fewer than 10% of the pack credits have been used.

To request a refund:

1. Send an email to hello@whalli.com with the subject line "Refund Request";
2. Include your account email address, purchase date and reason;
3. Our team processes requests within 5 business days;
4. If approved, the refund is processed to the original payment method within 10 business days.

In the event of an unresolved dispute, you may contact a consumer mediator. Whalli participates in the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr